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MyVision Help & Support

We're here to help. Here you will find tips, tricks and guides to help you get the most out of your MyVision app.
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Meal Plans & Tracking

Exercise & Activity Tracking

Goal Setting & Tracking

Your Profile & Settings

Browse all Videos

View all FAQ's

Browse all videos

Logging In

Logging In

Onboarding

Onboarding

Activity Overview

Activity Overview

Meals Personalisation

Meals Personalisation

Tracking Meals

Tracking Meals

Saving Daily Meal Plans

 Saving Daily Meal Plans

Vision Ready Meals

Vision Ready Meals

Sample Meal Plans

Sample Meal Plans

Contact Details

Contact Details

What's On

What's On

Profile: Settings

Profile: Settings

Forgot Password

Forgot Password

Progress Page Overview

Progress Page Overview

Add an Activity

Add an Activity

Add a Daily Meal Plan

Add a Daily Meal Plan

Barcode Scanning

Barcode Scanning

Saving Weekly Meal Plans

 Saving Weekly Meal Plans

Copy & Paste Meal Function

Copy & Paste Meal Function

Accelerator Day

Accelerator Day

Profile: Progress

Profile: Progress

Group Training Registration

Group Training Registration

Navigating the MyVision App

Navigating the MyVision App

Goals Overview

Goals Overview

Meals Overview

Meals Overview

Add a Weekly Meal Plan

Add a Weekly Meal Plan

Saving Meals

Saving Meals

Recipe Inspiration

Recipe Inspiration

Serving Size

Serving Size

Alcohol Macros

Alcohol Macros

Progress Graphs

Progress Graphs

Push Notifications

Push Notifications 

Getting Started FAQ's

Where can I download MyVision?

To begin using MyVision, simply head to the App Store or Google Play store and search for MyVision by Vision Personal Training. Look out for our red and white V tile.

Where do I find my login details?

Following your Initial Consultation (IC) with your Vision Studio, you will receive an email with your personal login details. Please use the username and password generated by Vision when logging into the App. Once logged in, you can change your password by locating it under Profile then Settings.

I have forgotten my password, how do I reset it?

Click on “Forgot Your Password”, located under the “Sign In” button on the login page. Enter your registered email address and click “Send Reset Link”. Check your email for reset instructions.

How do I navigate through the App?

The most important button to look out for is the floating action button (FAB), identified as a red circle with a cross, which is located in the centre and bottom of your screen. This allows you to easily navigate between pages and complete key tasks throughout the App.

We have put together a brief tutorial on “Navigating the App” for you to watch. Click here to view.

The macros on my progress page is blank. How do I know what my targets are?

Following your Goals Session, your target macros will automatically appear in MyVision. If you cannot see your target macros on the progress page, please contact your Personal Trainer and or Vision Studio.

My progress graphs on the progress chart is not up-to-date and or correct. How do I fix it?

Contact your Personal Trainer and or Vision Studio and they will happily fix the issue for you.

Where can I find the latest Privacy Policy?

To view the latest Privacy Policy, visit www.visionpersonaltraining or click here.

Goals FAQ's

How do I change “This Weeks Goal”?

This weeks goal cannot be edited in MyVision. This is set on a weekly basis during your sessions with your Personal Trainer. Please discuss with your Personal Trainer if you wish to change your weekly goals. The changes will automatically be updated on MyVision. However, you can add a personal goal, simply by clicking on “Add Weekly Goal” located on the goals page and under self-set goals.

I cannot see my progress to date under training and/or food?

Check that you have tracked your activities and meals. If they have not been tracked, simply track them and your progress will appear on the goals page.

Can I set my own personal goals for the week?

In addition to the weekly goals that is set during your personal training sessions, you can self-set your own personal goals on MyVision. Simply “Add Weekly Goal” and type in your goal.

How do I track my self-set goals?

Upon completion of your self-set goal, simply tick off the goal and an animation of confetti will appear on the screen.

Activity FAQ's

Can I view the activities I planned and/or completed from the previous weeks?

Yes, on the Activity Diary page simply click on the back arrow located next to the date range to find the dates you wish to review.

Can I plan my activities for the week(s) ahead?

Yes, under Activity Diary simply click on the forward arrow next to the date range to find the dates you wish to plan for and “add activity”.

Can I change the targets set in my Activity Diary?

Your cardio and weight targets have been set by your Personal Trainer during your Goal Session. If you wish to change the targets, please discuss this with your Personal Trainer during your next session. Any changes will be automatically reflected in MyVision upon your next login.

The details of the activities pre-set by my Personal Trainer is incorrect, how do I edit it?

You can edit the activity type (PT/Self/Studio), intensity (Low-Med/Hard), duration and whether it will be completed AM or PM. Simply click on the activity you would like to edit and the above options will appear.

How do I delete activities from the diary?

To delete an activity, click on ‘Edit’, which is located in the top right-hand corner of the Activity Diary page. Scroll through the week(s) and hit the red minus button to remove any unwanted activities.

I have completed my PT session recently but my activity progress in MyVision has not changed.

Upon completion of your personal training session(s) they will be tracked automatically. If they are not marked as complete, please contact your Trainer and or Studio to ensure the update has been made.

How do I add activities?

Under the date you wish to add an activity, hit “add activity”. You can then select from a range of cardio exercises or cardio challenges.

How do I start a Cardio Challenge?

After adding The Cardio Challenges to your activity diary, click on the challenge you wish to complete. Before hitting the “Start Challenge” button, ensure you have read the instructions. A challenge scheduled in the future cannot be started.  

Do I need specific equipment to complete the Cardio Challenges?

Details on what, if any, equipment is required to complete the Cardio Challenges can be found by clicking on your selected challenge. The equipment is listed under ‘Exercise’.

When I add a Cardio Challenge to my activity diary can I select a challenge based on level of difficulty?

Yes. When you add a Cardio Challenge, click “settings” located at the top of the page. Select manage challenges, then manage level of difficulty, then click on the level you prefer (Beginner, Intermediate or Advanced) and then hit the back arrow button. The list of challenges will then appear as per your preferred level of difficulty.

Can I search by category or do I need to scroll through all the challenges to locate what I am after?

Challenges can be filtered by category – Fat Burners, Energy Burners, Destinations, Strength Enduro or Body Weight. Simply click on the filter icon located next to the search function, then select the category you wish to view. You can select one or multiple categories.

Why is there always one challenge highlighted in a red box?

Each week, there is a Challenge of the Week that everyone can complete together. These are chosen by Vision and highlighted at the top of the page. App users will receive a notification when a new challenge of the week is launched.

Do the “Other” activities in Cardio Exercises contribute to my weekly activity goals?

All activities listed as ‘Other’ within the 'Cardio Exercises' category will not contribute to a user's activity goals. Users can add the 'Other' activities and track them as being completed but the time and effort associated with them will not contribute to one's weekly activity goals. The ‘Other’ activities are not considered as core activities that will help users reach their health and fitness goals.

Meals FAQ's

How do I add a daily plan?

We have put together a brief tutorial on “Adding a Daily Plan” for you to watch. You can manually search for the items through foods or you can scan your barcodes. Click here to view the “Adding a Daily Plan” & “Barcode Scanning” tutorials.

The food I have entered cannot be found in the database. What do I do?

Click on “Add food item” and enter in the details as per the nutritional panel located on your food package. These will be saved under My Foods & Meals.

I cannot scan an item. When I click on the scan icon nothing happens.

In your phone settings, check that you have allowed MyVision to access your camera. If it is turned off, simply turn it on. Return to the MyVision App and hit the scan icon. Your camera should automatically activate, allowing you to scan your barcodes.

Can I copy and paste a meal/food item?

Yes, simply select “Copy Meal”, then select the items and hit “Copy Selected Items”. You are then prompted to select the days you wish to paste it into.

Can I replicate a meal plan across multiple days to save time?

You certainly can! Once you have completed your daily plan simply scroll down and select “Save meal plan”. Enter in a meal plan name and hit Save.

Return to the meals section and select Food Diary then Daily & Weekly Plans. Click on the meal plan you wish to replicate and select “Add to calendar”. Choose the days you would like the meal plan to be added to and hit “Add daily plan”.

On the activities page I can see my macros progress but when I go to goals I cannot see my macro progress. Why?

To view your progress in goals, your daily plans must be tracked. There are two ways to get to the tracking page. The first is to select "Track" then "Track a meal" in the Meals menu, or under Add a daily plan select "Tracking " which is located next to Planning. Upon selecting “Track All” all meals will receive a green tick. Return to your goals page and your progress will appear.

I have tracked a meal but I forgot to add a food item. Can I still add it in?

Proceed to add the additional food item under daily plan. Once completed, go to the Tracking page and hit “Track All”. Any additional items will be tracked and ticked off.

Can I order the Vision Ready Meals directly or do I need to use the App?

Vision Personal training has partnered with Chefgood, therefore it is recommended that you place your orders via the MyVision App or Vision website, click here. 

Can I order True Protein via their website or do I need to use the App?

All Vision clients receive a 10% discount on orders placed through the co-branded website which is accessible via the MyVision App.

What's the source of MyVision's nutritional recommendations?

The MyVision App has been developed by Vision Personal Training, which has been leading the Personal Training Franchise in Australia for more than 20 years. The app uses the same philosophies used in Vision Personal Training Studios that were developed by Founder Andrew Simmons who has a Bachelor Sports Science and in consultation with Vision Personal Training’s internal nutritionists over many years.

Rather than strict meal plans, MyVision provides macronutrient guidelines which educate a user, and then allows them to customise their own recipes and meal plans using an external database of common foods called Fat Secret. There are sample meal plans to guide a new user which follow the principles and use the same database.

Profile FAQ's

How do I add a profile photo?

On the profile page under Vision, click on the camera. You are prompted to select whether you would like to take a photo and or use an existing photo from your gallery. You can change your profile as often as you like.

I have selected to have my photo taken for my profile photo but my camera is not working.

Please ensure that under phone settings you have allowed MyVision to access your camera’s phone.

My contact details (email and or mobile phone) has changed or is displayed incorrectly on my profile page. How do I update it?

To update your contact details, contact your Personal Trainer and or Studio. As soon as they have updated it in the system, it will automatically be updated on MyVision.

I need to contact my Trainer regarding my sessions, where do I find their details?

Studio and Trainer contact details can be found on the Profile Page.

My Bioscan & Graphs are not up to date. Who I do I contact to ensure it is updated on MyVision?

Your Personal Trainer and or Studio will be able upload the latest Bioscan results on MyVision.

Where can I access my past Bioscan Results?

On the Profile page click on Progress then My BioScan Result History. Your previous Bioscan reports are available for viewing as a PDF file. Simply select the Bioscan report you are interested in and click on View PDF.

Can I upload multiple progress photos?

Yes, simply click on “Upload” for every photo you wish to upload.

How do I delete my progress photos?

Click on the photo you wish to delete. The photo will be enlarged and you will be given an option to delete or cancel. Note that once deleted you cannot undo it, but if you would like the photo to reappear you must upload it again.

I have registered for a Seminar, Shopping Tour and or Group Training Session but can no longer attend. Can I cancel and or reschedule it via MyVision?

Yes, simply click on the session you are registered for and hit cancel. An automated email confirming your cancellation will be sent to you. To register for another session, simply hit register. Your registration will be acknowledged and confirmed via email.

I am receiving too many notifications. How do I turn them off?

Under Push Notifications, you can select which reminder(s) you wish to receive. Simply turn them on or off to suit your liking.

I can’t login to my account. The error says “Please enter a valid username and password”.

Before contacting us;

  1. Double check the login details sent by your Studio following the initial consultation.
  2. Reset your password by hitting “Forgot your password?” on the login screen.
  3. If you continue to experience issues logging in, please contact us by emailing us at [email protected] 
I did not receive an email to reset my password.

There are a number of possible reasons for not receiving the email in your inbox:

  • Email to reset password may have landed in your junk mail.
  • The email address entered is not linked to your username.

Please check the above, if you are still not receiving the reset my password email contact us at m[email protected]

I can’t change my password.

Ensure your new password contains 8-16 characters and contain at least 1 capital and 1 number.

If you are still unable to change your password, contact us at m[email protected]